Cancellation & Refund Policy

1. Order Cancellation

1.1 Cancellation Window

You may cancel your order free of charge within 12 hours of placing it. To cancel, contact us immediately via WhatsApp at +91 85520 85520 or email dressorder@annaaadai.shop with your order ID and cancellation request.

1.2 Cancellation After 12 Hours

After the 12-hour window, your order may have already been packed or prepared for shipping. In such cases:

• If not yet shipped: We will make our best effort to cancel the order. A processing fee of ₹50 may apply.
• If already shipped: Cancellation is not possible. You may refuse delivery or initiate a return after receiving the product.

1.3 Cancellation by Annaaadai

We reserve the right to cancel orders in the following circumstances:

• Product is out of stock or discontinued
• Pricing error on the Website
• Suspected fraudulent or unauthorized transaction
• Incomplete or unverifiable shipping information
• Non-payment within 24 hours of order confirmation (for prepaid orders)

In all cases where we cancel an order, you will receive a full refund of any amount paid.

2. Refund Policy

2.1 Eligibility for Refund

You are eligible for a refund in the following situations:

• Order cancelled within the 12-hour cancellation window
• Order cancelled by Annaaadai due to stock or pricing issues
• Product received in damaged or defective condition
• Wrong product delivered
• Product returned within 7 days of delivery (subject to return conditions)

2.2 Refund Amount

2.3 Refund Process

Once your cancellation or return is approved, refunds are processed as follows:

2.4 Refund Methods

• UPI Payments: Refund to the original UPI ID within 3-5 business days
• Bank Transfer: Refund to the original bank account within 5-7 business days
• COD Orders: Refund via UPI or bank transfer (account details required)

3. Non-Refundable Items

The following items are not eligible for refund:

• Custom-made or personalized ethnic wears (unless defective)
• Products purchased during final sale or clearance events (unless defective)
• Products that have been used, altered, or damaged by the customer
• Shipping charges for change-of-mind returns
• Gift cards or vouchers

4. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or UPI transaction history again
• Contact your bank or payment provider, as processing times may vary
• If you have done both and still have not received your refund, contact us at dressorder@annaaadai.shop or WhatsApp +91 85520 85520

5. Contact Us

For cancellation or refund requests, please contact us: