Returns & Refunds

1. Return Eligibility

You may return a product purchased from Annaaadai if the following conditions are met:

• The return request is initiated within 7 days of delivery
• The product is unused, unworn, and in its original condition
• The product is in its original packaging with all tags and accessories intact
• You have the order confirmation (WhatsApp message or email)

2. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized ethnic wears (e.g., ethnic wears with custom engraving or initials)
• Products purchased during clearance or final sale events (unless defective)
• Products that have been used, damaged by the customer, or show signs of wear
• Products returned without original packaging
• Gift cards or vouchers

3. How to Initiate a Return

To initiate a return, follow these simple steps:

4. Return Shipping Costs

• Defective/Damaged Products: We will bear the return shipping cost and arrange a free pickup or reimburse your shipping expense.
• Wrong Product Sent: We will bear the return shipping cost and send the correct product at no additional charge.
• Change of Mind: The customer is responsible for return shipping costs. A flat rate of ₹79 will be deducted from the refund amount.

5. Refund Policy

5.1 Refund Methods

Refunds are processed through the original payment method:

• UPI Payments: Refund to the original UPI ID within 3-5 business days
• Bank Transfer: Refund to the original bank account within 5-7 business days
• COD Orders: Refund via UPI or bank transfer (you will need to provide account details)

5.2 Refund Amount

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item. We will prioritize processing your return to minimize any inconvenience.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with the following:

• Your order ID
• Clear photographs of the damaged/defective product
• Photographs of the packaging (if damaged in transit)
• A brief description of the issue

We will review your claim within 24 hours and arrange a replacement or full refund at no additional cost to you.

8. Cancellations

You may cancel your order within 12 hours of placing it for a full refund. After 12 hours, if the order has already been packed or shipped, cancellation may not be possible. In such cases, you may refuse delivery (for prepaid orders, a refund will be processed after the package is returned to us) or initiate a return after delivery.

9. Contact Us

For any return or refund queries, please contact us: